FAQ téléchargement / Download FAQ

This FAQ helps Reneos.shop customers access RENEOS™ digital products after purchase.

1. Is this a physical product?

No. Unless otherwise specified, RENEOS™ products are digital. No physical package is shipped.

2. How will I receive my file?

After confirmed payment, you will receive a download link via email, confirmation page, customer account, or Shopify digital delivery app, depending on the product.

3. I haven't received my link. What should I do?

First, check your spam/junk folder and ensure the email address used during purchase is correct. If the problem persists, contact support@rldglobal.ca with your order number.

4. The ZIP file won't open on my phone.

Some ZIP files are easier to open on a computer. You can also use an app compatible with ZIP files. If the file appears corrupted, contact support.

5. Can I share the file with someone else?

No, unless the product license explicitly allows it. Reselling, redistributing, freely publishing, or publicly sharing source files is prohibited.

6. Can I use the product for my business?

This depends on the license included with the product. Some products allow internal or limited commercial use, but reselling the source files as a competing digital product is prohibited.

7. Can I get an invoice?

Yes. Receipts and invoices are issued in the name of RLDGlobal Commerce Inc.. For billing-related inquiries, contact billing@rldglobal.ca with your order number.

8. Are results guaranteed?

No. RENEOS™ products provide resources, templates, guides, or tools. Sales, revenue, views, subscribers, conversions, or performance are never guaranteed.

9. Can I request a refund?

Please consult the Refund Policy. Digital products are generally final after access or download, but some situations may be reviewed: wrong file, inaccessible link, corrupted file, or duplicate purchase.

Support

Email support: support@rldglobal.ca

Email billing: billing@rldglobal.ca

Dernière mise à jour / Last updated: 30 juillet 2026.