Politique de remboursement / Refund Policy
This policy applies to products sold on Reneos.shop, a store operated by RLDGlobal Commerce Inc. under the RENEOS™ brand.
Digital Products
The majority of RENEOS™ products are digital files delivered after purchase. Due to the downloadable nature of digital products, sales are generally final after file access, link delivery, or download.
Cases where a request may be considered
We may consider a refund or correction request in the following cases:
- wrong file delivered;
- inaccessible or corrupted file;
- download link not received and problem not resolved after support;
- accidental duplicate purchase of the same product;
- applicable legal obligation.
Request timeframe
To expedite processing, contact us within 7 days of purchase with your order number, the email used, and a description of the problem.
Cases generally not refundable
- change of mind after download or access;
- product already used, copied, or downloaded without technical defect;
- incompatibility with software not indicated in the product description;
- expectation of unguaranteed results, such as sales, revenue, views, subscribers, or advertising performance.
Our approach
Our priority is to correct the problem: resending the link, replacing the file, assisting with download, or clarification. If the problem cannot be reasonably resolved, a refund may be granted depending on the situation and applicable laws.
How to make a request
Support email: support@rldglobal.ca
Billing email: billing@rldglobal.ca
Include: order number, product name, purchase email, and a screenshot of the problem if helpful.
Dernière mise à jour / Last updated: July 30, 2026.