Politique de confidentialité / Privacy Policy

This policy explains how RLDGlobal Commerce Inc., operator of Reneos.shop and the RENEOS™ brand, collects, uses, and protects personal information related to store use.

Information Collected

When you visit the store or make a purchase, we may receive information such as: name, email address, billing address, order details, products purchased, communication preferences, technical browsing information, and data necessary for payment processing.

Use of Information

We use this information to process orders, deliver digital files, send confirmations, provide customer support, prevent fraud, comply with our legal obligations, improve the store, and communicate with you when you have given your consent.

Payments and Providers

Payments are processed by Shopify and/or the payment providers enabled in the store. We do not directly store full payment card numbers. Certain technical providers may process data solely to provide their services: hosting, payment, digital delivery, analytics, emails, and security.

Cookies and Analytics

The store may use cookies or similar technologies to operate the site, analyze performance, improve the experience, and support certain marketing features, depending on the activated settings.

Marketing

We send marketing communications only when permitted or when you have given your consent. You can unsubscribe from promotional communications using the unsubscribe link or by contacting us.

Retention

Data is retained for the duration necessary for the purposes mentioned above, particularly for customer service, accounting, tax obligations, fraud prevention, and legal compliance.

Your Rights

Depending on your location, you may request access, correction, deletion, or withdrawal of consent regarding certain personal information, subject to applicable legal obligations.

Minors

Purchases must be made by a person with the required authority or with the permission of a parent or guardian when necessary.

Privacy Contact

For any privacy-related requests: billing@rldglobal.ca. For customer support or general inquiries: support@rldglobal.ca or contact@rldglobal.ca.

Dernière mise à jour / Last updated: 30 juillet 2026.