Livraison numérique / Digital Delivery Policy

This page explains how digital products are delivered on Reneos.shop, a store operated by RLDGlobal Commerce Inc..

No Physical Shipment

Unless otherwise stated, products sold on Reneos.shop are digital. No packages, printed documents, or physical items are shipped.

Delivery Method

After purchase and confirmed payment, the customer receives access to the digital file via email, confirmation page, customer account, or Shopify digital delivery application, depending on the product's active configuration.

File Formats

Products may include PDF, ZIP, PNG, SVG, CSV, TXT, WAV files, templates, or other digital formats indicated on the product page. Some ZIP files must be opened on a computer or with a compatible application.

Typical Delay

Access is generally provided automatically after payment. In some cases, a technical delay may occur due to payment processing, an anti-fraud filter, an incorrect email address, or an application issue.

Download Issues

If you do not receive your link or if a file does not open, first check your spam/junk folder, then contact us with your order number.

Lost Access

If you lose your download link, contact support. When the order is verifiable, we can reactivate or resend access depending on the product and digital delivery application settings.

Customer Responsibility

The customer must use a correct email address at the time of purchase, download the files within a reasonable timeframe, and keep a personal copy of the purchased files.

Support

Email support: support@rldglobal.ca

Billing email: billing@rldglobal.ca

Dernière mise à jour / Last updated: 30 juillet 2026.